Customer Enrichment Specialist

Job overview

The Customer Enrichment Specialist is an onsite, full-time role in Colorado Springs, CO. Compensation is listed as $24.50 plus a bonus based on refund percentage. WireNut Home Services provides residential electrical, plumbing, HVAC, and drain services throughout Colorado’s Front Range. The role handles customer concerns and grievances, responding promptly and professionally across calls, messages, email, and online reviews. It helps resolve issues, document concerns, manage cancellations and refunds, and support customer satisfaction and retention.

What you'll do

• Answer customer concern calls and voicemails promptly and document them
• respond to email and text concerns
• respond to negative and positive online reviews
• track and log concerns
• handle membership cancellations and refunds daily
• update the Huddle board and booking rate
• adapt to changing business needs.

What we're looking for

Skills & competencies

customer enrichment specialist

customer care

colorado springs co

wirenut home services

full-time

onsite

customer complaints

call handling

online reviews

refunds

membership cancellations

$24.50 plus bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• PTO and sick time
• 401(k)
• paid holidays
• life insurance
• Legal Shield
• disability coverage
• work vehicle
• uniforms
• company events.

Why this role

The posting describes a company vehicle, consistent year-round work without seasonal layoffs, and performance-based bonus compensation.

About the employer

WireNut Home Services is hiring for this role. Industry: Electrical Contractors and Other Wiring Installation Contractors. Sector: 23.