Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Durham, NC. The posting lists pay of $18 per hour. The position supports hotel front desk operations and guest satisfaction for Island Hospitality Management. The role exists to supervise front desk activities and help ensure smooth operations, guest service, and product quality. It handles guest check-in and checkout, payments, information requests, shift reporting, staff training on service standards, and assistance with team scheduling.

What you'll do

• Check in and check out hotel guests
• process payments according to hotel requirements
• provide information and assistance to guests and vendors
• prepare reports for the management team during each shift
• ensure front desk staff understand the guest service guarantee and are trained to meet service standards
• assist with creating and distributing team schedules.

What we're looking for

Skills & competencies

front desk supervisor

durham nc

island hospitality management

hotel

guest services

check-in and check-out

payment processing

staff supervision

service standards

$18 per hour

flexible scheduling

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA and FSA options
• dependent care FSA
• identity theft protection
• commuter benefits
• pet insurance
• PTO, paid sick and vacation time, family leave, 401(k) match, incentive bonuses, hotel room nights and discounts, and career development training.

Why this role

The posting notes that flexible scheduling availability may be required and that weekly hours vary based on occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed.

About the employer

Island Hospitality Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.