Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member role is onsite in Wheaton, IL. Compensation is $18–$25 per hour. The position supports Jon Mock’s State Farm insurance agency and its client service and growth goals. The representative handles customer inquiries, resolves issues, maintains client records, supports retention efforts, and coordinates with agency colleagues. The role helps deliver responsive client experiences and strengthen relationships with community members.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update client records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

client records

customer retention

communication

problem solving

wheaton il

jon mock state farm agent

bonus based on performance

flexible schedule

paid time off

401(k) matching

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, advancement opportunities, paid time off, training and development, and 401(k) matching.

Why this role

The posting notes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Jon Mock - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.