Customer Support Representative

Job overview

The Customer Support Representative role is based in Olathe, KS, with hybrid work eligibility. Compensation is not specified. DH Pace provides distribution, installation, maintenance, and repair services for commercial, industrial, and residential door, docking, and security products. The representative helps customers identify service needs and coordinates appropriate service so technicians receive accurate information. The role supports the Nationwide Service Team by triaging calls, scheduling service, documenting tickets, and communicating professionally with customers and dispatchers.

What you'll do

• Triage incoming customer calls for service or sales
• understand customer needs and schedule appropriate service
• promote products and services
• gather accurate information for technicians
• enter detailed service-ticket information for dispatcher assignment
• maintain professional customer communication and a positive attitude.

What we're looking for

Skills & competencies

customer support representative

olathe ks

dh pace

hybrid eligibility

customer service

service scheduling

call triage

service tickets

microsoft office

door and security services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• company-paid life and disability insurance
• 401(k) with employer match
• HSA and FSA options
• voluntary benefits
• employee discounts.

Why this role

Hybrid work eligibility; multiple schedules are listed, including Tuesday–Saturday, Sunday–Thursday, and Friday–Monday options.

About the employer

DH Pace is hiring for this role. Industry: Facilities Support Services. Sector: 56.