Front Desk Agent

Job overview

The Front Desk Agent works onsite at Baymont Inn & Suites in Traverse City, MI. Compensation is $16 to $18 per hour. The hotel role supports guest services and hotel operations. The agent assists guests with reservations, check-in and check-out, room keys, payments, and questions. The role coordinates room availability with housekeeping and helps provide a positive guest experience while following health and quality standards.

What you'll do

• Monitor knowledge of hotel operations
• take reservations and answer questions by phone, email, and in person
• build rapport with guests and identify their needs
• describe room features and amenities
• support compliance with health and quality standards
• assist with check-in, check-out, room keys, and payments.

What we're looking for

Skills & competencies

front desk agent

hotel

guest services

reservations

check-in

check-out

customer service

traverse city mi

baymont inn & suites

$16–$18/hr

flexible scheduling

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling, career advancement opportunities, and competitive compensation.

Why this role

The posting lists flexible scheduling and career advancement opportunities.

About the employer

Baymont Inn & Suites is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.