Technical Service Representative

Job overview

The Technical Service Representative role is onsite in Saginaw, MI. Compensation is not specified. The position joins Glastender’s Technical Service team, supporting customers of its stainless-steel bar equipment used in the foodservice industry. The representative answers customer questions and helps resolve installation, service, repair-parts, warranty, and troubleshooting issues. The role combines technical diagnosis with responsive customer support and shares customer feedback and trends with internal teams to improve products and service processes.

What you'll do

• Respond to customer calls, emails, and chats
• diagnose mechanical and electrical issues and guide customers through solutions
• process warranty requests and replacement-part orders accurately and promptly
• collaborate with engineering, production, sales, purchasing, and other internal teams
• identify trends and contribute to improvements in product quality, service processes, and customer resources.

What we're looking for

Skills & competencies

technical service representative

saginaw mi

glastender

customer support

commercial food equipment

technical troubleshooting

mechanical and electrical diagnosis

warranty requests

replacement parts

refrigeration experience

cross-functional collaboration

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions competitive pay and benefits but does not specify benefit details.

Why this role

The posting requires a high school diploma or equivalent and 3–7 years of technical customer service experience; college or technical certification is preferred. Experience with installation, service, and operation of commercial food equipment, including refrigeration, is ideal. Glastender describes itself as family-owned and lists competitive pay and benefits without specifying amounts or benefit details.

About the employer

Glastender, Inc. is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.