Front Office Manager

Job overview

The Front Office Manager role is onsite in Anchorage, AK. Compensation is not specified. The position leads the hotel’s Front Office operations and works with the General Manager and other departments to support guest satisfaction and operational efficiency. The manager oversees front desk service, reservations, staffing, training, and daily procedures so guests receive a welcoming and efficient experience from arrival through departure. The role also coordinates with other hotel departments and develops Front Office team members to maintain consistent service standards.

What you'll do

• Oversee daily Front Office and Front Desk operations
• ensure check-in, check-out, reservations, guest requests, and transactions are handled accurately
• monitor arrivals, departures, occupancy, and room availability
• respond to guest concerns and resolve discrepancies
• oversee cash handling and records
• prepare schedules and monitor staffing
• lead, train, coach, and develop team members
• coordinate with Housekeeping, Engineering, Sales, and other departments.

What we're looking for

Skills & competencies

front office manager

full-time

anchorage ak

courtyard anchorage airport

hotel operations

front desk

guest services

reservations

team leadership

staff scheduling

hospitality

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible team members may receive medical, dental, and vision insurance
• paid time off
• 401(k) with company match
• company-paid life insurance
• hotel room discounts
• career growth and development programs.

Why this role

Previous hotel Front Office or Front Desk experience is required; supervisory or hospitality leadership experience is strongly preferred. The schedule may include mornings, evenings, weekends, and holidays based on business needs.

About the employer

Courtyard Anchorage Airport is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.