Patient Support Representative

Job overview

The Patient Support Representative role is onsite in Saint Louis, MO. Compensation is not specified. The position supports the call center of a multi-location Federally Qualified Health Center, helping patients and external providers connect with the appropriate health center services.

What you'll do

• Place, receive, and route high-volume calls through an electronic switchboard
• relay messages to health center staff
• assess caller requests and route them according to department protocols
• determine whether same-day or next-day appointments are needed
• document concise messages in the electronic health record
• schedule and reschedule appointments
• coordinate transportation and interpreter requests
• troubleshoot schedules
• maintain the master telephone directory.

What we're looking for

Skills & competencies

patient support representative

healthcare call center

patient scheduling

medical assistant skills

electronic health records

call routing

appointment coordination

interpreter services

transportation scheduling

saint louis mo

affinia healthcare

Work arrangement

• Weekend coverage required

Why this role

Requires graduation from a Certified Medical Assistant program and a certificate from a Medical Assistant training program. One year of physician practice or clinic experience is preferred, as is one year in customer service or a call center. Transportation is not required.

About the employer

Affinia Healthcare is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.