Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Kenosha, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager is an onsite role based in Kenosha, WI. The position offers an annual salary range of $85,000 to $100,000. This role supports the customer service department at Uline, a leading distributor of shipping and industrial materials. This role exists to empower customer service teams to deliver legendary service. The manager trains team leads, oversees daily operations, evaluates performance, and resolves escalated customer issues to ensure high efficiency and customer satisfaction.
What you'll do
- Train team leads
- manage daily activities of customer service departments
- evaluate team procedures
- review performance reports
- resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftkenosha wimanagementcustomer serviceuline$85k-$100konsiteleadershipshipping
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid holidays, paid time off, tuition assistance.
Why this role
Family-owned company, 45+ years of success, on-site fitness center.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: e3bdca90-d8d2-40a4-9f8a-7ec11ecf961a