Document Management Name Change Specialist — Bilingual English/Spanish

Job overview

The Document Management Name Change Specialist role is onsite in Ocoee, FL; compensation is not specified. Westgate Resorts is a timeshare company, and this position supports ownership transfers, resale transactions, name changes, and account maintenance. The specialist reviews legal and ownership documents, updates records, and serves as a contact for owners and third parties throughout transfer processing. Accurate, timely handling helps maintain compliant ownership records and resolve transfer questions.

What you'll do

• Process timeshare ownership transfers, resale transactions, ownership changes, account updates, and contract modifications
• review requests involving trusts, probate, estates, divorce settlements, inheritance, and legal name changes
• evaluate deeds, trust agreements, court orders, death certificates, probate documents, and transfer paperwork
• verify ownership information and compliance
• maintain records and update accounts
• handle inbound and outbound calls and inquiries by phone, email, and written correspondence
• explain procedures and requirements
• research records and resolve issues
• obtain missing documents and correct discrepancies
• coordinate updates with internal departments
• escalate complex issues and disputes
• maintain transaction documentation and confidentiality
• monitor processing timelines
• participate in process improvement and departmental support activities.

What we're looking for

Skills & competencies

document management specialist

name change specialist

bilingual english and spanish

ocoee fl

westgate resorts

timeshare ownership transfers

legal document review

title processing

account maintenance

customer service calls

ownership records

high school diploma or ged

paid time off

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• 401(k) with company match
• daily pay
• family-focused benefits
• wellness programs
• flexible spending accounts
• tuition assistance
• military leave
• Employee Assistance Program
• insurance options
• pet insurance
• loyalty discounts
• gym membership
• scholarship opportunity
• career growth opportunities.

Why this role

Fluent English and Spanish speaking, reading, and writing required; high school diploma or GED and 1–2 years of relevant experience required; high-volume phone-based work.

About the employer

Westgate Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.