Client Engagement Manager

Job overview

Client Engagement Manager is a remote role associated with Boston, MA, with stated annual compensation of $90,000–$100,000 and up to 35% travel. CCL Hospitality Group supports hospitality services for community living through its operating companies. The manager activates strategic account plans by coordinating client, operations, and support teams, tracking commitments, and resolving barriers. The role helps deliver measurable client value and supports retention, proposals, and account growth through organized cross-functional execution.

What you'll do

• Translate account priorities into work plans
• coordinate client roadmaps and strategic initiatives
• connect operators with CCL and Compass resources
• track milestones and outcomes
• identify and escalate barriers
• prepare for strategy sessions and account reviews
• maintain account plans
• coordinate proposal contributions and client materials
• facilitate meetings
• maintain project records and Salesforce activity.

What we're looking for

Skills & competencies

client engagement manager

strategic accounts

client retention

account planning

project coordination

proposal support

salesforce

remote

up to 35% travel

boston ma

ccl hospitality group

$90k–$100k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• life and disability insurance
• retirement plan
• flexible time off
• holiday time off
• shopping and discount programs
• wellness programs
• identity theft protection
• pet insurance
• commuter benefits
• EAP
• flexible spending accounts
• paid parental leave.

Why this role

Remote role with up to 35% travel, focused on strategic account activation and cross-functional coordination across hospitality operations.

About the employer

CCL Hospitality Group is hiring for this role. Industry: Office Administrative Services. Sector: 56.