Automotive Customer Experience Specialist

Job overview

The Automotive Customer Experience Specialist works onsite in Moncks Corner, SC. Compensation is described as competitive hourly pay plus incentive opportunities, with no numeric rate specified. Hay Tire says it is focused on honest recommendations, transparent communication, and customer service. The specialist consults with customers about vehicle concerns and service needs, explains inspection findings and recommendations, and coordinates repair workflow with technicians. The role supports informed customer decisions, satisfaction, and long-term loyalty while helping the shop meet sales and productivity goals.

What you'll do

• Greet customers
• understand vehicle concerns and service needs
• explain inspection findings and maintenance or repair recommendations
• prepare estimates and obtain repair authorization
• coordinate with technicians and monitor repair progress
• communicate updates
• schedule workflow
• maintain accurate work orders and customer records
• support customer satisfaction, sales, and productivity goals.

What we're looking for

Skills & competencies

automotive customer experience specialist

service advisor

customer service

vehicle maintenance

repair recommendations

work order coordination

moncks corner sc

hay tire pros

incentive opportunities

medical

dental

vision

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) and Roth retirement plans
• paid time off and holidays
• employee assistance program
• ongoing training and professional development.

Why this role

Automotive Service Advisor experience is preferred. ASE Service Consultant Certification and bilingual skills are a plus.

About the employer

Hay Tire Pros is hiring for this role. Industry: General Automotive Repair. Sector: 81.