Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Fort Myers, FL, and pays $18 per hour. Express Employment Professionals – Fort Myers is recruiting for a position that works with Engineering, Sales, Operations, Manufacturing, and Project Management teams. The role exists to help customers resolve product, equipment, software, and operational issues before, during, and after installation. By troubleshooting, following up, and sharing customer feedback with internal teams, the specialist supports product performance and customer satisfaction.

What you'll do

• Respond to customer technical requests
• troubleshoot equipment, software, and system issues
• diagnose problems and recommend corrective actions
• escalate complex issues
• follow up and document resolutions
• assist with installation, operation, maintenance, and troubleshooting
• interpret technical drawings and specifications as needed
• share customer feedback
• support technical documentation, training, and product demonstrations.

What we're looking for

Skills & competencies

technical support specialist

fort myers fl

$18/hr

customer support

troubleshooting

equipment support

software support

low voltage electric

microsoft office

windows

full-time

express employment professionals

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• professional development opportunities.

Why this role

Requires an associate degree in a technical field or equivalent work experience and 3+ years of technical support, customer service, or troubleshooting experience. Low-voltage electrical proficiency is listed.

About the employer

Express Employment Professionals - Fort Myers is hiring for this role. Industry: Temporary Help Services. Sector: 56.