Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Columbus, OH. The posting lists a salary of $55,000–$65,000 per year. Window World describes its mission as combining quality workmanship with superior service at affordable prices and supporting residential exterior remodeling customers. The representative handles customer inquiries and service issues, schedules appointments, and maintains accurate CRM records. Coordinating with field sales representatives and following through on resolutions supports a consistent customer experience.

What you'll do

• Handle inbound and outbound calls
• maintain knowledge of products, policies, and services
• convert inquiries into in-home sales appointments
• schedule sales, installation, and service appointments
• investigate and resolve customer issues
• update customer accounts and CRM records
• prepare call reports
• assist with team training as assigned
• handle deposits, payments, and financial transactions.

What we're looking for

Skills & competencies

customer service representative

window world of greater columbus

columbus oh

customer support

inbound calls

outbound calls

appointment scheduling

crm

issue resolution

residential remodeling

$55k–$65k

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, paid time off, holidays, paid process and systems training, on-the-job training, and advancement opportunities.

Why this role

The posting offers paid process and systems training, paid on-the-job training, and stable full-time hours throughout the year.

About the employer

Window World of Greater Columbus is hiring for this role. Industry: Glass and Glazing Contractors. Sector: 23.