Associate, Member and Provider Programs

Job overview

The Associate, Member and Provider Programs role is hybrid in Tempe, AZ, with three in-office days per week; Thursday is required, and the other two office days are flexible. Base pay is $91,659–$120,303 per year. The role supports Oscar’s Member Experience Team at a health insurance company focused on serving its members. The associate manages cross-functional implementations and projects affecting member experience and member and provider contact centers. The work coordinates stakeholders, operations, communications, training, and launch readiness to improve service experiences and support effective program changes.

What you'll do

• Manage end-to-end cross-functional projects and implementations
• create project plans and stakeholder updates
• coordinate relationships and mitigate risks and issues
• assess program impacts on operations, workflows, and member, provider, and colleague experience
• develop frontline training, workflows, knowledge-base materials, and launch artifacts
• monitor launches and triage issues
• identify service improvements
• mentor team members
• comply with applicable laws and regulations.

What we're looking for

Skills & competencies

member and provider programs

tempe az

oscar health

hybrid

member experience

program management

project implementation

contact centers

stakeholder coordination

health insurance

$91,659–$120,303/year

three office days weekly

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee benefits
• unlimited vacation program
• annual performance bonuses
• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k)
• life and disability insurance
• paid wellness time and reimbursements.

Why this role

Three office days weekly are required, including Thursdays. Requirements include a bachelor’s degree or four or more years of commensurate experience, three or more years in program management, and two or more years delivering projects or programs.

About the employer

Oscar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.