Network Voice Techno-Functional Expert, Amazon Connect

Job overview

The Network Voice Techno-Functional Expert role is listed onsite in Seattle, WA, with a rate of $75 per hour. The role focuses on Amazon Connect architecture, integrations, and platform modernization to support business and customer experience objectives. As the platform’s functional and technical subject matter expert, this professional translates business requirements into technical solutions, optimizes contact flows and routing, and leads integrations. The role also supports governance, release management, troubleshooting, documentation, and operational best practices.

What you'll do

• Define and drive Amazon Connect architecture, strategy, integrations, and modernization
• serve as the primary functional and technical subject matter expert for platform operations
• translate business requirements into technical solutions
• configure and optimize contact flows, routing strategies, and call handling
• lead CRM, workforce management, and third-party integrations
• collaborate with stakeholders to improve customer and agent experiences
• drive governance, release management, and change implementation
• conduct impact assessments
• troubleshoot issues
• develop documentation, training materials, and operational practices.

What we're looking for

Skills & competencies

amazon connect

network voice

unified communications

contact flows

aws services

integration design

platform modernization

seattle wa

tekfortune

$75/hr

Work arrangement

• Weekend coverage required

Why this role

12 years of experience required; posting states that only U.S. citizens and green card holders are needed.

About the employer

Tekfortune Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.