Manager, Customer Care & Support Center - Oahu, Maui, Hawaii

Job overview

The Manager, Customer Care & Support Center is an onsite role based in Honolulu, HI, supporting Hawaiian Electric's customer relations division. The hiring range is $109,900.00 to $142,600.00, and this role supports the company's commitment to providing quality service to Hawaii residents. This role exists to provide leadership and direction to the customer care and support center workforce. The manager leads process improvements, develops operational strategies, and ensures high-performance team standards to meet the company's strategic objectives and customer experience goals.

What you'll do

• Provide leadership to the department
• develop operational strategies
• manage performance metrics
• implement Quality Assurance programs
• enforce credit policies
• participate in emergency response.

What we're looking for

Skills & competencies

full-time

day shift

honolulu hi

hawaiian electric

$109k-$142k

customer care

management

leadership

onsite

utility industry

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation package, EEO employer, support for community programs

Why this role

Leadership role; supports 95% of Hawaii's residents; requires 5-7 years of supervisory experience.

About the employer

Hawaiian Electric is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.