Customer Experience Specialist

Job overview

The Customer Experience Specialist role is onsite in Saint Paul, MN, or Pewaukee, WI, and is full-time. Pay is $25–$29 per hour. Power/mation serves customers across the Upper Midwest with automation products, solutions, and services. The specialist owns customer-account issues through resolution, provides proactive communication, and collaborates with Outside Sales and internal departments. The role supports reliable service and long-term customer and business value through quoting, order support, problem-solving, and account relationship management.

What you'll do

• Provide accurate, timely customer service
• build standard quotes with Sales Representatives
• manage assigned account communications
• own difficult situations through resolution
• apply technical experience to customer and business challenges
• maintain familiarity with suppliers and substitute products
• resolve most order, pricing, and delivery issues and escalate exceptions
• collaborate across departments on pricing, fulfillment, and application issues
• identify upsell or margin opportunities
• communicate with customers by phone and email
• provide informal mentorship to Customer Experience team members.

What we're looking for

Skills & competencies

power/mation

customer experience specialist

saint paul mn

pewaukee wi

full-time

customer accounts

b2b customer service

inside sales

quoting

order management

crm

erp

$25–$29/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a collaborative team environment, professional growth opportunities, and continuous improvement
• no specific benefits package is listed.

Why this role

Mid-level role requiring 2–5+ years of B2B customer service or inside sales experience, high school diploma or equivalent, Microsoft Office proficiency, and CRM or ERP experience. Epicor Prophet 21 and AI-enabled tools such as Copilot are preferred.

About the employer

Power/mation is hiring for this role. Industry: Industrial Supplies Merchant Wholesalers. Sector: 42.