Front Desk Agent

Job overview

The Front Desk Agent role is onsite in New York, NY. The posting describes competitive compensation based on experience but does not specify numeric pay. The position supports guest services at Four Points by Sheraton NY FIDI. The agent serves as the first point of contact for guests, helping provide a welcoming and efficient experience from arrival to departure. The role supports hotel operations through check-in and checkout, guest assistance, recordkeeping, payment processing, and coordination with other departments.

What you'll do

• Greet guests and visitors
• check guests in and out
• respond to questions and requests
• answer and route calls
• maintain guest records and reservations
• coordinate with other departments
• handle payments and receipts
• maintain an organized front desk and lobby
• follow guest-service, safety, and confidentiality procedures.

What we're looking for

Skills & competencies

front desk agent

new york ny

four points by sheraton ny fidi

guest services

hotel hospitality

check-in and checkout

reservations

customer service

payment processing

guest records

flexible hours

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive work environment, professional growth opportunities, training, and tools to support the role.

Why this role

The posting calls for flexibility to work evenings, weekends, or holidays as needed; prior customer service, hospitality, or administrative experience is preferred.

About the employer

Four Points by Sheraton NY FIDI is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.