Patient Services Advocate

Job overview

The Patient Services Advocate role is full-time and onsite in Hendersonville, NC; compensation is not specified. The position supports patient-facing operations at a FastMed urgent care clinic, part of an organization focused on accessible, compassionate community healthcare. The advocate helps create a smooth patient experience from check-in through check-out. By greeting patients, supporting registration and insurance verification, communicating wait times, and accurately recording charges and payments, the role helps clinic visits run efficiently and respectfully.

What you'll do

• Greet arriving patients and answer calls
• gather information and resolve callers’ needs
• guide patients through registration and insurance verification
• use the patient queue to communicate wait times
• collect patient feedback
• record charges and payments
• prepare the daily deposit and reconciliation log.

What we're looking for

Skills & competencies

full-time

patient services advocate

urgent care

patient check-in

registration

insurance verification

patient communication

billing support

hendersonville nc

fastmed

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly incentive plan
• paid vacation and sick time accruing from the first day
• medical, dental, vision, and other wellness benefits
• 401(k) with company match.

Why this role

A high school diploma or equivalent is required; two years of customer service and medical front office experience is preferred.

About the employer

FastMed is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.