Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Cincinnati, OH, with compensation of $50,000–$60,000 per year. The technician provides day-to-day technical support to clients and internal users as part of the company’s managed service provider service delivery team. The role resolves common to moderately complex support issues, owns assigned tickets through resolution or escalation, and keeps clients informed. Clear documentation and coordination with dispatch, technical escalation resources, and operations help maintain reliable service and consistent response quality.

What you'll do

• Provide remote and, when needed, onsite support for desktops, laptops, accounts, Microsoft 365, printers, connectivity, basic networking, and applications
• troubleshoot and resolve issues
• own tickets through resolution or escalation
• document actions and client communications
• communicate status and next steps
• follow ticket, escalation, and service processes
• coordinate with the dispatcher and service team.

What we're looking for

Skills & competencies

help desk technician

cincinnati oh

donnellon mccarthy enterprises

$50k–$60k/year

managed it

technical support

microsoft 365

ticket ownership

troubleshooting

client communication

documentation

escalation support

Work arrangement

• Weekend coverage required

Why this role

Frontline managed IT support role with ticket ownership, client communication, and escalation handoffs.

About the employer

Donnellon McCarthy Enterprises, Inc. is hiring for this role. Industry: Other Computer Related Services. Sector: 54.