Customer Care Representative

Job overview

The Customer Care Representative role is onsite in Bradenton, FL, with eight-hour Monday–Friday shifts. Compensation is not specified. The role supports Tervis customers and its Promotional Team; Tervis makes insulated drinkware and describes a commitment to sustainability and responsibility.

What you'll do

• Respond to customer requests by phone and email, follow up on unresolved issues, and answer questions about product availability, features, customization, order turnaround, and offers.
• Use multiple systems to enter orders and track issues, maintain brand-standard written communications, recommend process improvements, and assist other sales support teams as needed.
• The posting says the employee may be asked to attend trade shows and support other business functions.

What we're looking for

Skills & competencies

customer care representative

customer support

phone support

email support

order entry

product information

bradenton fl

tervis

monday–friday

eight-hour shifts

sales support

customer service

Work arrangement

• Weekend coverage required

About the employer

Tervis is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.