BDC Representative / Appointment Setter, In-Store

Job overview

The BDC Representative / Appointment Setter role is in person in Nashua, NH, with day and evening shifts scheduled Monday through Sunday; compensation is not specified. Best Ford’s sales support team helps generate showroom traffic and support the dealership sales department. The representative manages inbound and outbound customer communications, schedules and confirms sales appointments, and nurtures leads through consistent follow-up. The role maintains accurate CRM records and coordinates appointments with the sales team.

What you'll do

• Respond to internet, phone, and live chat inquiries
• make high-volume outbound calls to follow up on sales leads
• schedule and confirm sales appointments
• maintain accurate dealership CRM records
• use phone scripts, email templates, and text messaging tools
• nurture leads through follow-up
• coordinate appointments with the sales team
• maintain positive working relationships with teammates and management.

What we're looking for

Skills & competencies

bdc representative

appointment setter

in-store

automotive dealership

customer communication

lead follow-up

crm

sales appointments

nashua nh

best ford

monday–sunday

day and evening shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), paid time off and holidays, health, dental, and vision insurance, employee vehicle purchase discounts, ongoing training, and advancement opportunities.

Why this role

Schedule includes day and evening shifts Monday through Sunday; automotive experience is a plus but not required.

About the employer

Best Ford is hiring for this role. Industry: New Car Dealers. Sector: 44.