Help Desk Technician I
Compensation
$20 – $25 /yr
Employment type
Full-time
Work setting
On-site
Location
Nashville, TN
Schedule
Day shift
Posted
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Job overview
The Help Desk Technician I role is onsite in Nashville, TN. Compensation is listed as $20–$25 per year. MetroSys is seeking frontline technical support for a growing, modern end-user environment. The technician resolves common user, workstation, account, and productivity issues and supports identity and endpoint management. Clear documentation and appropriate escalation help maintain effective service delivery and user experience.
What you'll do
- Provide Tier 1 support through ticketing systems, phone, email, and remote tools
- troubleshoot Microsoft 365, Windows 11, MacBook and Dell devices, account access, authentication, and basic endpoint and application issues
- administer JumpCloud accounts and permissions
- support password resets, provisioning, deprovisioning, endpoint monitoring, patching, and device management
- assist with Microsoft Entra ID troubleshooting
- document and escalate issues
- assist with deployments, hardware replacements, and onboarding.
What we're looking for
- Skills & competencies
- help desk techniciantier 1 supportmicrosoft 365windows 11jumpcloudmicrosoft entra idendpoint supportnashville tnmetrosys$20–$25/year
- Work arrangement
- Weekend coverage required
Why this role
The description identifies the position as Help Desk Technician I and seeks 1–3 years of help desk, service desk, or desktop support experience.
About the employer
MetroSys is hiring for this role. Industry: Temporary Help Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Temporary Help Services
- Occupation code
- 15-1232.00
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Listing ID: e2e6b12a-1f7b-4596-aaa6-9ebd27598597