Client Services Representative

Job overview

The Client Services Representative manages customer accounts and ensures service level agreements are met for Arvato Bertelsmann's logistics and supply chain operations. Compensation is not specified for this role, which supports international and domestic clients in the consumer products, tech, and healthcare industries. This role exists to maintain operational efficiency by tracking shipments, managing inventory updates, and resolving delivery exceptions. The representative acts as a key point of contact for internal and external stakeholders to ensure accurate order management and high-quality customer support.

What you'll do

• Support shipment tracking
• monitor dashboards for aging items
• classify delivery exceptions
• assist with appointment scheduling
• communicate with carriers
• maintain shipment documentation
• update systems with status notes
• document case activity
• handle OS&D discrepancies
• follow SOPs for returns and reconsignment.

What we're looking for

Skills & competencies

full-time

day shift

client services

logistics

supply chain

arvato

onsite

order management

customer support

usa

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 6% match, Paid Time Off, Flexible Spending Accounts, Employee Assistance Program, Tuition Reimbursement, Commuter benefits.

Why this role

Requires SAP knowledge and intermediate to advanced Excel skills; supports 3PL supply chain operations.

About the employer

Arvato Bertelsmann is hiring for this role. Industry: Office Administrative Services. Sector: 56.