Service Desk Analyst - Full Time, 1st Shift

Job overview

The Service Desk Analyst - Full Time, 1st Shift role is an onsite position in Greenwood, SC, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is not specified. The analyst supports a multi-facility healthcare organization, including hospitals, ambulatory practices, and patient-facing applications such as MyChart. The analyst provides front-line technical support to staff and patients, resolving common technology issues and escalating more complex incidents. Accurate documentation and responsive service help maintain access to healthcare systems and patient-facing tools.

What you'll do

• Respond to service desk calls, emails, and tickets
• provide first-level support for computers, printers, mobile devices, software, and clinical systems
• assist with MyChart access and navigation
• monitor system alerts and escalate critical issues
• document troubleshooting and support activity
• collaborate with IT colleagues
• configure accounts, devices, and access for new users.

What we're looking for

Skills & competencies

service desk analyst

full time

1st shift

greenwood sc

greenwood county hospital board

it support

healthcare it

mychart

epic

troubleshooting

monday–friday

8:00 am–5:00 pm

Work arrangement

• Weekend coverage required

Why this role

The posting specifies Monday–Friday, 8:00 AM–5:00 PM. An associate degree in IT or a related field is preferred, with equivalent experience considered; one to two years of technical support experience is listed.

About the employer

Greenwood County Hospital Board is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.