Inside Sales and Customer Service Representative

Job overview

The Inside Sales and Customer Service Representative role is onsite in Davenport, IA, with daytime hours Monday through Friday, 8 a.m.–5 p.m.; compensation is not specified. CML USA is a machinery wholesaler of metalworking equipment. The representative assists customers, processes orders, prepares quotes, and coordinates order delivery while maintaining customer activity in the CRM. The role supports customer needs and the company’s sales and service operations.

What you'll do

• Answer incoming calls and assist customers
• process orders in the business system
• make outgoing customer calls
• learn products and assess customer needs
• maintain sales and service activity in the CRM
• prepare and deliver quotes
• follow pricing procedures
• monitor orders through delivery
• resolve customer issues
• use Microsoft Office applications.

What we're looking for

Skills & competencies

full-time

davenport ia

cml usa

inside sales

customer service

machinery

order processing

crm

quotes

microsoft office

monday–friday

8 a.m.–5 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), health care, life insurance, paid holidays, and paid time off.

Why this role

The posting specifies weekday daytime hours and lists health care, life insurance, 401(k), paid holidays, and paid time off.

About the employer

CML USA, Inc. is hiring for this role. Industry: Industrial Machinery and Equipment Merchant Wholesalers. Sector: 42.