Collision Center Customer Service Representative

Job overview

The Collision Center Customer Service Representative role is onsite in Petersburg, VA, with annual compensation of $50,000–$55,000, salary plus commission. The role supports Loyalty Collision Center as it helps customers through collision repairs and vehicle delivery. This position coordinates customer service, rental vehicles, and reception and administrative work to keep the repair process organized and help customers navigate a stressful situation.

What you'll do

• Welcome customers from check-in through vehicle delivery
• schedule appointments and maintain customer and vehicle information
• communicate repair updates with estimators and production staff
• assist with repair paperwork, insurance information, authorizations, and payments
• coordinate rental reservations, agreements, vehicle condition records, returns, and related charges
• answer and direct calls
• manage calendars, email, filing, and data entry
• maintain organized customer records.

What we're looking for

Skills & competencies

customer service representative

collision center

automotive

rental car coordination

reception

administrative support

petersburg va

loyalty automotive

$50k–$55k/year

valid driver’s license

Work arrangement

• Weekend coverage required

Why this role

Combines collision-repair customer service, rental-car coordination, and receptionist responsibilities; valid driver’s license required.

About the employer

Loyalty Automotive is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.