Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Houston, TX. Compensation is not specified. The advisor serves as the liaison between customers and vehicle technicians at Northwest Dodge. The role exists to help customers understand maintenance, recalls, and repair needs while coordinating service from scheduling through delivery. Clear communication and accurate documentation support timely diagnosis, compliant work, and customer expectations.

What you'll do

• Schedule customer service in person or by phone
• explain repair recommendations and manage customer expectations
• ensure required documentation is complete and compliant
• follow and enforce safety policies
• serve as the primary contact for service and repair matters
• attend required meetings and training
• help train new staff.

What we're looking for

Skills & competencies

automotive service advisor

customer service

vehicle maintenance

repair coordination

warranty repairs

service scheduling

automotive

houston tx

northwest dodge

customer communication

documentation

safety procedures

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and life insurance
• 401(k) with company match
• paid vacation
• direct deposit
• Employee Assistance Program
• advancement opportunities.

Why this role

The posting prefers post-secondary automotive training or equivalent experience and one year of dealer-level or large-facility experience. English or Spanish communication is mentioned.

About the employer

Northwest Dodge is hiring for this role. Industry: New Car Dealers. Sector: 44.