Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite role based in Austin, TX. The base salary range is $125,000 - $135,000 per year, with an estimated on-target earnings of $150,000 - $170,000. This role leads high-performing teams at iCIMS to drive customer adoption and retention. This position is responsible for scaling the Customer Success function by developing leadership capability and optimizing operational processes. The manager partners with cross-functional stakeholders to ensure customers realize value from the iCIMS enterprise hiring platform.
What you'll do
- Lead and coach Customer Success managers
- translate strategic priorities into actionable plans
- monitor team performance metrics
- provide strategic oversight of customer portfolios
- drive retention and growth objectives.
What we're looking for
- Skills & competencies
- full-timeday shiftonsiteaustin txicimssenior managercustomer successsaasteam leadershipoperational excellence$125k-$135k base
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), open vacation policy, tuition reimbursement.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: e260aed4-6181-4804-8730-cb3d66aa98b2