Front Desk Supervisor

Job overview

The Front Desk Supervisor role is onsite in Kissimmee, FL. Compensation is $18.50 per hour. The position supports Westgate Vacation Villas & Town Center Resort, which welcomes guests visiting Central Florida attractions. The supervisor oversees daily front desk operations, develops team members, and handles guest concerns. The role also manages check-in, reservations, payments, records, and coordination with housekeeping to support smooth resort operations and guest service.

What you'll do

• Train front desk staff
• organize meetings and communication updates
• create schedules
• greet and register guests and assign rooms
• handle calls and messages
• respond to guest inquiries
• maintain room availability, account, and folio records
• process payments
• manage reservations
• prepare daily reports
• review arrivals and departures
• coordinate VIP arrivals and special requests with housekeeping.

What we're looking for

Skills & competencies

front desk supervisor

kissimmee fl

westgate resorts

hotel operations

guest services

team supervision

check-in

reservations

payment processing

weekend availability

holiday availability

night shifts

$18.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and holidays
• 401(k) with company match
• DailyPay
• family-focused benefits
• wellness programs
• tuition assistance
• military leave
• insurance options
• pet insurance
• hotel and entertainment discounts
• gym membership
• scholarship opportunity
• career advancement.

Why this role

Must work weekends and holidays, including night shifts; listed examples include 5:30 p.m.–2 a.m. and 11 p.m.–7 a.m.

About the employer

Westgate Resorts is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.