Service Manager

Job overview

The Service Manager role is onsite in Columbus, OH. Compensation is not specified. The position supports Feldman Automotive’s service department. The manager oversees daily service operations, leads and develops service staff, and improves service delivery and customer satisfaction. The role contributes to effective department performance by monitoring service metrics, resolving customer issues, and coordinating with other departments.

What you'll do

• Manage daily service department operations
• lead, train, and mentor staff
• develop and implement service policies and procedures
• monitor service metrics and analyze data
• handle customer inquiries and resolve issues
• collaborate with other departments
• maintain a safe and organized work environment.

What we're looking for

Skills & competencies

service manager

columbus oh

feldman automotive

automotive service

department operations

team leadership

staff training

customer satisfaction

service metrics

process improvement

microsoft office

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions a competitive salary and benefits package but does not specify the benefits.

Why this role

The posting requires 5+ years of experience in service management and proficiency in Microsoft Office and other relevant software.

About the employer

Feldman Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.