Customer Service Manager — State Farm Agent Team Member

Job overview

Customer Service Manager — State Farm Agent Team Member is an onsite, full-time role in Palm Harbor, FL, paying $45,000–$50,000 per year. The manager supports Lizette Cochran’s State Farm agency and its community members. The role oversees customer service operations, develops service procedures, handles escalated issues, and trains representatives. It contributes to agency growth by coordinating customer support and helping deliver strong customer experiences.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

palm harbor fl

lizette cochran state farm agent

insurance

customer service

team leadership

customer complaints

training

florida 2-20/4-40

florida 2-15

$45k-$50k

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• hiring and performance bonuses
• health insurance
• paid time off
• flexible schedule
• training and development
• advancement opportunities.

Why this role

Current Florida 2-20/4-40 and 2-15 licenses are required.

About the employer

Lizette Cochran - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.