Customer Account Representative

Job overview

The Customer Account Representative role is onsite in Austin, TX, and compensation is not specified; the posting describes it only as a competitive salary. NextShining is a recruitment and staffing agency providing workforce solutions to businesses and professionals. The representative manages assigned customer accounts, responds to questions and requests, resolves concerns, and follows up to support satisfaction and retention. The role contributes to account continuity by maintaining accurate records and coordinating with internal team members to address customer needs.

What you'll do

• Build and maintain customer relationships
• serve as the primary contact for assigned accounts
• answer questions about services and accounts
• assist with account updates and requests
• identify needs and provide guidance
• follow up on satisfaction and outstanding concerns
• maintain organized account information
• collaborate internally to resolve issues
• support retention and account satisfaction.

What we're looking for

Skills & competencies

austin tx

nextshining

customer account representative

customer relations

account management

customer service

account updates

issue resolution

customer retention

communication

professional development

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth opportunities, professional development, ongoing skill development, and opportunities to take on additional responsibilities.

Why this role

The posting lists career growth, professional development, ongoing skill development, and opportunities to take on additional responsibilities.

About the employer

NextShining is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.