Customer Service Representative/Operator — Chandler

Job overview

The Customer Service Representative/Operator role is onsite in Mesa, AZ, on a Monday–Friday day schedule; compensation is not specified. Ironwood Cancer & Research Centers provides comprehensive cancer care through an integrated, multidisciplinary approach. This role supports patient and facility communication by answering and triaging incoming calls and messages, routing requests to the appropriate location or department, and escalating STAT calls to clinical staff. Accurate, timely communication helps clinical teams respond to patient needs and coordinate care.

What you'll do

• Answer multiple incoming calls courteously and promptly
• triage calls and messages to the appropriate person, location, or department
• route STAT calls to clinical staff
• handle difficult calls
• use the EMR system to task requests
• respond to hospital and facility requests
• route orders
• maintain call quota and call-handled expectations
• use a computer and phone system
• follow policies and procedures.

What we're looking for

Skills & competencies

customer service representative

operator

medical calls

patient coordination

call triage

emr

cancer care

mesa az

ironwood cancer & research centers

monday–friday

day shift

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• life insurance
• 401(k)
• competitive salary
• working environment.

Why this role

Full-time, in-office role with a Monday–Friday schedule; medical phone experience is preferred.

About the employer

IRONWOOD PHYSICIANS,P.C. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.