IT Support Specialist

Job overview

The IT Support Specialist role is onsite Monday through Friday in Columbia, SC; compensation is not specified. The position provides first-contact technology assistance to agency staff. The role exists to resolve routine user and equipment issues, manage account and access requests, and maintain IT asset records. Its work helps staff access reliable devices and standard software while following agency policies and security standards.

What you'll do

• Respond to staff requests by phone, email, or in person, with a focus on first-response resolution and high-touch service. Troubleshoot desktops, laptops, mobile devices, printers, and standard applications
• process account setup, password resets, and access requests
• perform hardware break/fix and coordinate warranty or vendor repairs
• maintain IT asset inventory.

What we're looking for

Skills & competencies

it support specialist

deskside support

help desk

windows

microsoft 365

hardware troubleshooting

asset inventory

monday–friday

columbia sc

systemtec

Work arrangement

• Weekend coverage required

Why this role

Requires at least two years of hands-on IT or deskside support experience and a completed bachelor's degree; equivalent years of experience may substitute for the degree. Working knowledge of Windows and Microsoft Office/Microsoft 365 is required.

About the employer

SYSTEMTEC, Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.