Receptionist / Customer Experience Representative

Job overview

Receptionist / Customer Experience Representative is an onsite, full-time role in Rolling Meadows, IL. Compensation is not specified. The position supports Body Builders Auto’s collision repair operation and its focus on customer experience. The receptionist serves as a primary customer contact and supports front-end coordinators by communicating vehicle status, maintaining accurate records, and helping keep vehicles moving through the shop efficiently.

What you'll do

• Answer phones and emails, respond to questions, and route calls
• update customers on vehicle status by text, email, and phone
• log updates in the management system and production log
• update rental car companies and OEM partners through online portals
• scan, copy, and save files
• generate management reports.

What we're looking for

Skills & competencies

receptionist

customer experience

rolling meadows il

body builders auto

collision repair

customer service

phone and email support

vehicle status updates

administrative support

monday–friday

no weekends

paid time off

full benefits package

1+ year customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Full benefits package and paid time off.

Why this role

Schedule is Monday–Friday, 7:00 AM–5:00 PM, with nine-hour days and a 45-hour work week; the posting states no weekends.

About the employer

Body Builders Auto is hiring for this role. Industry: Automotive Body, Paint, and Interior Repair and Maintenance. Sector: 81.