Operations Support Specialist

Job overview

The Operations Support Specialist role is hybrid in downtown Austin, TX. Compensation is $22 per hour. Reflex operates a platform matching apparel brands with retail talent and provides real-time support across U.S. markets and time zones. The specialist resolves time-sensitive issues for retailers and workers through multiple communication channels. The role supports fulfillment, worker onboarding, employment eligibility document review, and process improvements while helping workers reach assignments safely and on time.

What you'll do

• Provide support by phone, text, email, and Slack
• resolve real-time fulfillment issues
• review I-9 documentation
• onboard workers and make hiring decisions
• respond to volume spikes by reviewing profiles, preparing marketing messages, and coordinating schedule adjustments
• triage and escalate issues
• collaborate on process improvements.

What we're looking for

Skills & competencies

operations support specialist

customer support

retail operations

worker onboarding

i-9 review

fulfillment support

hybrid

austin tx

reflex

$22/hr

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions a stocked kitchen with drinks and snacks.

Why this role

The posting states that weekend availability is needed because Friday, Saturday, and Sunday are the busiest days.

About the employer

Reflex is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.