Tier 1 VoIP Support Technician

Job overview

The Tier 1 VoIP Support Technician role is onsite in Lewisville, TX. Compensation is based on experience, with no numeric amount specified. The technician is a first point of contact for customers needing VoIP, networking, and related technical assistance.

What you'll do

• Manage customer tickets and respond to calls and emails
• troubleshoot VoIP, connectivity, and network issues
• configure and maintain customer network equipment
• troubleshoot DNS, DHCP, port forwarding, LAN connectivity, firewalls, and routers
• perform onsite customer maintenance when needed
• document customer records and troubleshooting
• escalate issues with thorough notes
• participate in technical training and collaborate with team members.

What we're looking for

Skills & competencies

tier 1 voip support technician

lewisville tx

culture fits

voip

networking

dns

dhcp

customer support

on-call rotation

technical troubleshooting

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer matching
• medical insurance
• paid time off
• vision insurance
• supplemental insurance.

Why this role

The schedule includes a Monday–Friday after-hours/weekend on-call rotation; the role offers development in VoIP, networking, and customer-facing technical support.

About the employer

Culture Fits LLC is hiring for this role. Industry: All Other Telecommunications. Sector: 51.