Plumbing Service Manager

Job overview

The Plumbing Service Manager role is onsite in Las Vegas, NV. Compensation is $100,000–$250,000 per year. Johnny On The Spot Plumbing - Heating - Air is a growing residential plumbing and HVAC contractor focused on home comfort solutions. The manager leads the residential plumbing service team, using coaching, performance metrics, and service systems to improve technician results and customer experience. The role also works with company leadership to execute growth strategies and align team performance with business goals.

What you'll do

• Supervise and lead residential plumbing service technicians
• manage calls and provide real-time coaching
• monitor plumbing KPIs
• use ServiceTitan for dispatching, job costing, reporting, and performance tracking
• conduct ride-alongs, one-on-ones, weekly meetings, and sales training
• ensure customer service and job quality
• collaborate with leadership on growth strategies.

What we're looking for

Skills & competencies

plumbing service manager

residential plumbing

technician leadership

servicetitan

dispatching

kpi management

customer service

las vegas nv

johnny on the spot

full-time

$100k–$250k

company truck

Work arrangement

• Weekend coverage required

Benefits & perks

• Company truck, dental and health insurance, fuel card, paid time off and holidays, flexible schedule, professional development assistance, referral program, and vision insurance.

Why this role

Requires residential plumbing leadership or service management experience; the listing specifies 5+ years in qualifications and also lists three years of plumbing and management experience as required. ServiceTitan proficiency is required.

About the employer

JOHNNY ON THE SPOT is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.