Temporary Help Desk Call Center Representative
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Temporary Help Desk Call Center Representative role is an onsite position based in San Antonio, TX, with compensation not specified. This role supports InGenesis in providing 24/7 frontline customer support. The overarching purpose of this role is to assist external users with inquiries and account access issues, such as password resets. The representative contributes to the team by delivering a positive customer experience, following established security protocols, and escalating complex issues to ensure operational efficiency.
What you'll do
- Answer inbound calls and respond to general inquiries
- Assist with password resets and account access
- Provide accurate information regarding services and policies
- Escalate calls outside of general support
- Maintain confidentiality
- Document interactions
- Support 24/7 operations.
What we're looking for
- Skills & competencies
- full-timeday shiftsan antonio txhelp deskcall centercustomer servicetemporaryingenesis24/7 operationspassword reset
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified
Why this role
Supports 24/7 operations with potential for various shifts.
About the employer
InGenesis is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: e1b41c7d-c197-4e34-b917-0dfcaa743570