Customer Care Manager — Commercial Team
Employment type
Full-time
Work setting
On-site
Location
Richmond, IN
Schedule
Day shift
Posted
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Job overview
The Customer Care Manager — Commercial Team role is onsite in Richmond, IN; compensation is not specified. Hyperion Solutions designs, manufactures, and services elevator parts and systems for commercial and residential installation, modernization, and maintenance.
What you'll do
- Lead and coach technical sales, customer service, and after-sales support representatives
- manage schedules, recruitment, training, and onboarding
- resolve escalated customer issues
- monitor feedback and performance metrics
- prepare reports
- improve processes and standard operating procedures
- and oversee quality assessments and compliance training.
What we're looking for
- Skills & competencies
- customer care managercustomer service leadershipcommercial teamtechnical sales supportafter-sales supportrichmond inhyperion solutionselevator industryteam coachingcustomer escalationsperformance metricsprocess improvementcompliancesalesforce preferredanalytics platforms preferred
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, benefits package, advancement opportunities, and a positive work environment
- specific benefits are not detailed in the posting.
Why this role
The role combines customer-service team leadership with technical product support in the elevator industry and reports to the Director of Customer Care.
About the employer
Hyperion Solutions Emco LLC is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.
Additional details
- Industry sector
- 23
- Industry
- Other Building Equipment Contractors
- Occupation code
- 11-1021.00
You'll be redirected to the employer's application page.
Listing ID: e189afe4-4940-4003-b5ea-5285c5a89e17