Front Office Manager (Luxury Boutique Hotel)

Job overview

The Front Office Manager role is onsite in Troy, MI; the posting describes the worksite as in the Detroit suburbs. The salary is $60,000–$70,000 base plus a performance-based bonus. The role leads front desk operations at an upscale boutique hotel and supports guest experience and property performance. The manager oversees daily front office operations, develops front desk associates, and resolves guest concerns. The role also supports revenue management by monitoring rates, occupancy, reservations, and demand, while coordinating with hotel teams to improve efficiency and profitability.

What you'll do

• Oversee daily front office operations
• lead, coach, and develop front desk associates
• manage guest relations and resolve concerns
• support room pricing, occupancy optimization, forecasting, and RevPAR
• monitor availability, reservations, booking trends, and market demand
• collaborate with sales, reservations, housekeeping, and hotel leadership
• oversee procedures, billing, reporting, staffing, and scheduling
• analyze guest feedback and operational performance.

What we're looking for

Skills & competencies

front office manager

luxury boutique hotel

full-time

troy mi

harper associates

guest services

front desk operations

revenue management

hotel operations

$60,000–$70,000 base

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus opportunity
• excellent benefits package
• career advancement and professional development opportunities.

Why this role

Performance-based bonus opportunity and career advancement and professional development opportunities are stated.

About the employer

Harper Associates is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.