Veterinary Operations Lead

Job overview

The Veterinary Operations Lead is an onsite, full-time role in Gaithersburg, MD. Compensation is not specified. The role supports Veterinary Emergency Group’s emergency hospital operations and its mission of helping people and their pets when they need it most. The lead helps deliver a smooth customer and triage experience while overseeing day-to-day front desk and hospital operations. The role also supports staff training, inventory controls, and an organized, welcoming environment for customers, pets, and the team.

What you'll do

• Support customer-focused triage and participate in rounds
• maintain reception and refreshment areas, cleaning, laundry, stocking, and inventory
• assist customers, handle phone inquiries and transfers, greet arrivals, and manage wait times
• enter customer and patient information accurately and process payments
• reconcile cash drawers and oversee end-of-day processes
• ensure front desk coverage
• train and monitor new hires in front desk processes
• oversee inventory counts, audits, controls, reorder points, expiration dates, and product turnover
• maintain spending within the hospital manager’s budget
• maintain vendor contacts and invoice logs
• organize stock areas to OSHA guidelines
• communicate about inventory and train the team in inventory management.

What we're looking for

Skills & competencies

veterinary operations lead

gaithersburg md

veterinary emergency group

veg

onsite

emergency veterinary care

triage

customer experience

front desk operations

inventory management

staff training

rotating nights

weekends

holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match, health and wellness benefits from day one, free therapy or counseling access, possible equity eligibility after one year for eligible roles, learning and leadership programs, continuing education and travel stipend for eligible full-time employees, clinical student loan repayment, paid parental leave, flexible schedules, referral program, scrubs, and food in the fridge.

Why this role

Requires 1–2+ years of supervisory experience. Veterinary animal experience and knowledge of Infinity/ImproMed are pluses. Nights, weekends, and holidays may be required on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.