Manager, Service Desk
Compensation
$118k – $179k /yr
Employment type
Full-time
Work setting
On-site
Location
Arlington, VA
Schedule
Day shift
Posted
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Job overview
The Manager, Service Desk is an onsite role based in Arlington, VA, with a salary range of $117,500 to $179,250 per year. This role oversees daily IT service desk operations. This position exists to ensure end users receive timely, high-quality technical assistance. The manager oversees procedures for incident resolution, monitors service metrics, and coaches staff to achieve consistent service levels.
What you'll do
- Oversee daily Service Desk operations and frontline staff.
- Enforce Service Level Agreements.
- Implement standard operating procedures.
- Analyze service desk activity and incident trends.
What we're looking for
- Skills & competencies
- full-timeday shiftarlington va$117k-$179k/yrit managerservice desktechnical supportitilaerovironmentno on-callweekend required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, 401K with company matching, 9/80 work schedule
Why this role
U.S. Citizenship or Permanent Resident required
About the employer
AeroVironment is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1244.00
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Listing ID: e155b458-cdac-4c58-bb0c-b42ac436432f