Inbound Technical Support Representative

Job overview

The Inbound Technical Support Representative role is onsite in Las Cruces, NM, and pays $12.65–$14.51 per hour. The posting describes an entry-level position with paid training and schedules that vary by site and program. MCI Careers offers openings supporting customer service, technical support, and sales interactions for recognizable brands. The representative handles customer contacts, troubleshoots account issues, documents and processes claims, and coordinates resolutions to support first-call resolution and a positive customer experience.

What you'll do

• Handle inbound and outbound contacts professionally
• troubleshoot customer issues and seek first-call resolution
• research systems and coordinate with other departments
• document and process claims
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues when needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

full-time

las cruces nm

mci careers

inbound support

technical support

customer service

contact center

troubleshooting

customer claims

paid training

entry-level

customer sales

Work arrangement

• Weekend coverage required

Why this role

Entry-level opportunity with paid on-the-job training; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Facilities Support Services. Sector: 56.