Licensed Insurance Agent, Retention and Customer Service

Job overview

The Licensed Insurance Agent, Retention and Customer Service role is listed in Columbus, OH. The posting states a base salary of $24.23–$32.69 and a monthly variable bonus target of $3,500; it does not specify the salary unit. Matic integrates insurance into home and auto ownership through a digital insurance marketplace. The agent supports existing customers through renewal reviews, coverage guidance, policy changes and additional product sales. The role aims to strengthen customer advocacy and policy retention while meeting call, cross-sales and retention targets.

What you'll do

• Conduct renewal reviews
• advise customers on coverage and answer questions
• re-shop policies when requested
• build rapport by phone, email and text
• maintain organized notes and follow-up tasks
• follow call-quality processes
• explain Matic’s value proposition
• and achieve sales, cross-sales and retention targets.

What we're looking for

Skills & competencies

licensed insurance agent

insurance retention

customer service

personal lines license

property and casualty

renewal reviews

policy coverage

cross-sales

columbus oh

matic

$24.23–$32.69 base

$3,500 monthly bonus target

stock options

unlimited paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly variable bonus target
• stock options
• unlimited paid time off
• company-covered health, dental and vision insurance
• HSA employer contribution
• 401(k)
• paid continuing education, licensing and professional development.

Why this role

An active resident-state Personal Lines license is required; Property and Casualty license is preferred. The role reports to the Manager of Retention.

About the employer

Matic is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.