Customer Success Representative — Government Services

Job overview

The Customer Success Representative — Government Services role is hybrid in Leesburg, VA. Compensation is $60,000–$90,000 in total on-target earnings. Vertosoft focuses on accelerating government adoption of technology and helping public-sector customers access solutions. The representative administers government services contracts and complex customer orders from award through performance and renewal. The role coordinates stakeholders, tracks contractual obligations, and maintains accurate records so services, billing, and customer support align with contract requirements.

What you'll do

• Support government services contracts from award through closeout
• review contracts, task orders, statements of work, and modifications
• coordinate with government customers and internal and external partners
• track milestones, deliverables, deadlines, renewals, funding, and performance periods
• maintain audit-ready files
• support modifications and invoicing readiness
• monitor performance and identify risks
• manage order processing and validate transactions
• support entitlement provisioning and service issues
• maintain CRM and transaction records
• identify process improvements and provide informal mentorship.

What we're looking for

Skills & competencies

customer success representative

government services

leesburg va

vertosoft

hybrid

$60k–$90k ote

government contracts

contract administration

order management

customer support

renewals

audit-ready records

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with company match
• paid time off
• company-observed federal holidays
• career development and certification opportunities.

Why this role

Direct experience supporting government services contracts is required; two to four years of relevant experience and a bachelor's degree or equivalent experience are required. Hybrid schedule is based in Leesburg, Virginia.

About the employer

Vertosoft LLC is hiring for this role. Industry: All Other Support Services. Sector: 56.