Retail Customer Service Lead (Key Holder)

Job overview

Retail Customer Service Lead (Key Holder) at PetSmart in Seabrook, NH. This is an onsite position with full-time availability. Compensation is not specified. PetSmart is seeking a Retail Customer Service Lead to provide exceptional pet parent service and drive loyalty and promotions.

What you'll do

• Facilitate associate experience and development through training, onboarding, mentoring, and coaching.
• Validate completion of operational messages and engagement video compliance.
• Support services businesses as needed.
• Delegate and validate daily tasks.
• Lead and direct associates when acting as Leader on Duty.
• Address associate complaints and grievances.
• Recognize and celebrate associates driving engagement.
• Responsible for pet parent experience and outcomes via phone, in-person, or online.
• Promote store events and marketing for adoptions, vet partnerships, and shot clinics.
• Responsible for live pet sales and adoptions.
• Support with monthly live cycle counts.
• Recommend, inform, and sell merchandise and services.
• Prepare online orders for pick-up.
• Backup POS system operation and cash handling.
• Maintain store standards and ensure compliance.
• Ensure a safe environment for associates, pets, and pet parents.
• Take immediate action for sick/injured pets.
• Maintain cleanliness of sales floor, pet training, adoption center, breakroom, and restrooms.
• Share responsibility for store opening and closing procedures.
• Assist in other departments as required.

What we're looking for

Experience

2+ years of retail experience

Skills & competencies

retail customer service lead

petsmart

seabrook

nh

united states

full-time

retail

customer service

key holder

pet parent experience

sales

adoptions

Work arrangement

• Weekend coverage required

About the employer

PetSmart is hiring for this role. Industry: All Other Personal Services. Sector: 81.