Field Service Manager

Job overview

The Field Service Manager works onsite in Chesapeake, Virginia. Compensation is $63,150–$90,000 per year. EchoStar’s In-Home Services organization supports field operations and technicians delivering DISH products and services. The role leads and develops field technicians to support customer satisfaction, service quality, and safe work practices. It also oversees fleet processes and helps resolve escalated customer or employee issues.

What you'll do

• Train and develop new employees
• coach customer-service behaviors
• train technicians on changing processes and technologies
• conduct onsite inspections for service quality and safety
• work alongside technicians to improve performance
• manage vehicle maintenance and upkeep processes
• address escalated customer and employee issues.

What we're looking for

Skills & competencies

field service manager

chesapeake va

echostar

$63,150–$90,000/year

field operations

technician leadership

customer service

safety inspections

fleet management

training and coaching

weekends

flexible hours

45+ hours weekly

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts, HSA, 401(k) with company match, employee stock purchase plan, career opportunities, and flexible time away plan.

About the employer

EchoStar is hiring for this role. Industry: All Other Telecommunications. Sector: 51.